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Users and roles

Use this to see who in your agency can use the NuFlights platform, invite new users, and choose their role and permissions.

Before you start, check that:

  • You have admin access. Only users with admin access can add a new user.

Step 1: Open the user list​

Go to Agency Admin > Account > Users. The list shows every user in your agency and their details. See What the user list shows.

Users list with each user's name, email, role, last login, 2FA status and an Active or Inactive toggle, and the Add User option
The Users list. Click Add User to invite someone new.

Step 2: Click Add User​

Click the Add User option. The new user form opens.

Step 3: Enter the basic information​

Enter the user's:

  • First Name and Last Name
  • Branch Code and Department Code
  • Email ID: this becomes their username
  • Mobile Number
  • GDS User ID
Add user form with the basic information fields: name, branch code, department code, email ID, mobile number and GDS user ID
Basic information for the new user.

Step 4: Add the IATA registration​

Add the applicable IATA registration number.

Step 5: Choose the role and permissions​

  1. Choose a role. The role decides the user's level of access:
    • Account Administrator
    • Travel Consultant
    • API User
    • Travel Supervisor
    • Custom Role (for example, Super Admin, Admin without ticket issue, Admin without manage user permission, Admin without travel workbench)
  2. Select the specific permissions the user is allowed, based on their role.
  3. If needed, turn strong authentication with OTP (2FA) on or off for the user while you manage their permissions. See Strong authentication with OTP (2FA).
Role and access selection screen with a role chosen and its list of permissions
Pick a role, then the permissions it allows.

Step 6: Send the invite​

Click Invite.

Add User form filled in, with the Invite button at the top right next to Cancel
Click Invite at the top right to send the sign-up email.

The user appears in the user list in a disabled state. An email with sign-up information goes to the email ID you entered.

info

The invitation link expires in 48 hours. After 48 hours the user can't sign up with it. To send a new one, click Click to resend the invitation on the user list.

What the user list shows​

ColumnWhat it shows
Name & EmailThe user's contact details.
RoleThe user's level of access.
Last LoginDate and time of the user's last session.
2FA StatusWhether Two-Factor Authentication is on for their account.
User StatusA toggle that sets the user to Active or Inactive.

Strong authentication with OTP (2FA)​

You can turn strong authentication with OTP on or off for a user when you manage their permissions.

With Two-Factor Authentication (2FA) on, the user needs an authenticator app (for example, Google Authenticator or Microsoft Authenticator) on their mobile device to log in.

How the user sets up 2FA​

  1. The user opens the invitation email. With 2FA on, it includes instructions to set up the authenticator app for OTP and a prompt to choose a new password.

    NuFlights invitation email with the sign-up link and authenticator app instructions
    The NuFlights invitation email.

  2. The user clicks the sign-up link and sets a new password that meets the security conditions shown.

    Sign-up screen with a Choose a password section showing the password rules, and an Add authenticator app for OTP section with a QR code and a six-digit code field
    The user sets a password and sets up the authenticator app.

  3. The user scans the QR code with their authenticator app.

  4. The app generates a 6-digit code. The user enters this code and saves it.

  5. The user can now log in with all the access and permissions you gave them.