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Sub-accounts

Use this to set up a partnership between a main (parent) agency and a sub-agency: the sub-agency requests a subscription, then the main agency adds the sub-account, shares subscriptions with it and sets its Credit Control limit.

Request a partnership (sub-agency)​

The sub-agency starts the process by requesting a subscription from the main agency it wants to partner with.

  1. Log in to your Agency Admin portal and open Subscriptions. This page shows your current airline subscriptions and any pending requests.

  2. Click Request a subscription. The partnership request pop-up opens.

    Subscriptions page with the Request a subscription button at the top right
    Click Request a subscription.

  3. Fill in the request details:

    • Main Agency Contact Name: the name of the person you're sending the request to.
    • Main Agency Contact Email: the recipient's email address.
    • Your Note (Optional): anything else about the request. For example: "I would like to request the EK subscription." (Replace EK with any airline or subscription name.)
    Request pop-up filled in with the main agency contact name, email and a note
    The request form, filled in with contact name, email and note.

  4. Click Send. A confirmation pop-up shows a unique generated request code.

    Confirmation pop-up showing the generated request code
    The confirmation pop-up with your request code.

  5. Optional: to let the main agency know about the request directly, copy the generated code and share it with them through your internal communication channels.

    Confirmation pop-up with the copy option next to the request code
    Copy the request code to share it.

  6. Click OK to close the pop-up. The request is complete.

    Confirmation pop-up with the OK button
    Click OK to finish.

  7. Track the status of your request (for example, Pending, Approved, Rejected) on the Requested tab. Each entry shows the Request ID, Date and Main Agency.

    Pop-up saying your request for a sub-agency has been sent, with a link to the Requests tab on the Subscriptions page
    Once sent, you can track the request from the Subscriptions page.
    Subscriptions page on the Requests tab, listing request IDs, dates, type, from, to, requested by and status
    The Requests tab on the Subscriptions page.

The main agency receives the request code by email. Follow these steps to link the sub-account, share subscriptions and set it up.

Step 1: Open Sub Accounts​

Log in to the Main Agency Portal, go to Agency Admin and open Sub Accounts from the left menu.

Agency Admin left menu with Sub Accounts highlighted
Open Sub Accounts from the left menu.

Step 2: Click Add Sub Account​

On the Sub Accounts page, click Add Sub Account.

Sub Accounts page with the Add Sub Account button highlighted
Click Add Sub Account.

Step 3: Enter the request code​

  1. Paste the Request code the sub-agency sent you by email.
  2. Click Continue.

The system validates the agency details and shows the agency name for confirmation.

Add a sub account pop-up with the request code entered and the Continue button highlighted
Enter the request code.

Step 4: Verify the requesting account​

Check the account name shown, then click Confirm and continue.

Pop-up showing the requesting account name with a Confirm and continue button
Check the account name before you continue.

Step 5: Choose a new or existing sub-account​

If the agency already exists as a sub account, a Sub account request pop-up appears with two options:

OptionWhat it doesChoose it when
Create a new sub accountCreates a separate sub account relationship with the same agency. Lets you share subscriptions under a new relationship, and keep ownership of orders and business agreements separate.You need a new relationship.
Link to current sub accountReuses an existing sub account relationship. The requested subscriptions are added to the relationship you pick, and its existing ownership and agreement settings continue.You want to use a relationship you already have.
Sub account request pop-up with the options Create a new sub account and Link to current sub account
Choose whether to create a new relationship or reuse an existing one.

Step 6: Name the new relationship or pick an existing one​

If you chose Create a new sub account:

  1. Enter a Reference Name for the new sub account relationship (for example, Thomsons Tours & Travels - TK).
  2. Click Next.
Create new sub account pop-up with the Reference Name field
Give the new sub account relationship a reference name.

If you chose Link to current sub account: an Add Account pop-up lists the existing sub account relationships, each with its account name and account type (for example, Thomsons Tours Travels - TK → Prepaid account, Thomsons Tours Travels → Prepaid account).

  1. Select the relationship to link the subscription to.
  2. Click Next.
Add Account pop-up listing existing sub account relationships with their account type
Pick the existing relationship to link to.

Step 7: Select the subscriptions to share​

The Select Subscription to Share screen opens.

  1. Choose one or more subscriptions to share.
  2. Review the selected subscriptions.
  3. Click Submit / Continue.

If you created a new sub account, a new sub account relationship is created and the selected subscriptions are shared. If you linked to an existing one, the subscriptions are added to that relationship.

Step 8: Confirm the subscription selection​

After selecting the subscription, click Continue.

Select a subscription to share pop-up with an airline subscription selected and the Continue button highlighted
Confirm the subscriptions you selected.

When the subscription is shared, a confirmation message appears.

Confirmation message saying the subscription was shared successfully
The subscription is shared.

Step 9: Fill in the sub-account profile​

The Sub Account Profile page opens.

  1. Enter the sub-agency's general details:
    • Customer account code
    • Contact details
    • Currency code
  2. Click Continue to save the profile.
Sub Account Profile page with fields for customer account code, contact details and currency code
Enter the sub-agency's general details.
Sub Account Profile page filled in, with the Continue button
Click Continue to save the profile.

Step 10: Set credit limits​

Define the sub-agency's credit limits and financial parameters. For how to set limits and manage risk, see Credit Control & Financial Management.

Edit a sub-account​

You can update contact details, change order owners, or switch a sub-account between Active and Inactive at any time. Click the sub-account's name in the list to open it.

A sub-account's Account tab showing the Active toggle, the Edit button, account details, operations and finance contacts, and the order owner
A sub-account's Account tab.

Sub-account tabs​

When you open a sub-agency, you'll see these tabs:

  • Account: the general profile and configuration details of the sub-agency.
  • Shared Subscriptions: the airline subscriptions shared with the sub-agency.

The financial tabs (Balance / Top-up, Payment Methods and Account Statement) are covered in Credit Control & Financial Management.

Sub-agency page with the tabs Account, Shared subscriptions, Balance/Top-up, Payment methods and Account Statement, open on Shared subscriptions
The tabs inside a sub-agency.

To see shared subscriptions, go to Sub Accounts → (the sub-agency, for example AirInd Agency) → Shared Subscriptions. The table shows:

FieldWhat it shows
Content / AirlineThe airline whose subscription is shared.
Request CodeThe subscription request reference.
Created DateWhen the subscription was shared.
Created ByThe admin who shared the subscription.
PCCPseudo City Code used for airline access.
IATA NumberThe agency's IATA number.
StatusWhether the subscription is active or inactive.

Top-ups and financial management​

Sub-agencies can request credit top-ups and check their financial standing in the portal. For requesting top-ups, tracking their status and auditing transactions, see Credit Control & Financial Management.

Book flights as a sub-agency​

Once the partnership is active and credit is allocated, sub-agencies can search and book flights in the Travel Workbench. For flight search, fare selection, quoting and completing bookings, see the Travel Workbench documentation.