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Find a booking

Use this to find an existing booking (PNR) in the Travel Workbench and open it in the Order View. It takes 4 steps.

Step 1: Open the Search Flights page​

From the main dashboard, make sure you're on the Search Flights page.

Search Flights page showing the Search PNR field and the Retrieve Orders button
The Search Flights page, with the Search PNR field and the Retrieve Orders button.

Step 2: Click Retrieve Orders​

At the top of the search form, click Retrieve Orders, next to the Search PNR field.

The Retrieve Orders button next to the Search PNR field
Click Retrieve Orders.

Step 3: Open the booking​

You'll see a list of your agency's recent orders, with the status of each one (for example Ticketed, Booked or Cancelled).

  1. Browse the list to find the booking.
  2. Click its Booking Ref (for example EK/HNFAXN) to see the full order details.
Retrieve Orders page listing recent orders with their booking reference and status
The Retrieve Orders page.
tip

Already know the PNR? Enter it in the Search PNR field in the format EK/XXXXXX, where EK is the airline code and XXXXXX is the 6-character alphanumeric PNR number. This takes you straight to the Order View for that booking.

Search Flights page with the Search PNR field highlighted
Search for a PNR directly in the Search PNR field.

Step 4: Check the order details​

The Order View page shows everything about the booking.

Booking summary

  • NDC Order ID: the unique identifier for the order.
  • Segment: the flight segment or segments in the booking.
  • Ticketed Date: the date the ticket was issued.
  • Status: the current status of the booking (for example Booked or Ticketed).
  • Airline: the operating airline.
  • Booking Reference: the PNR locator code.
  • Booking Date: the date the booking was created.

Journey segments

  • Flight Number: the flight identifier.
  • Departure & Arrival Times: the scheduled times for each leg.
  • Terminals: departure and arrival terminal information.
  • Baggage Allowances: the included baggage entitlements.
Order View showing the booking summary and the journey segments
Order View: booking summary and journey segments.

Passenger information

  • Passenger Details: name and contact information.
  • Ticket Number: the issued e-ticket number.
  • Segment Status: whether the segment is ticketed or flown.
  • Seat Assignments: any seats that have been assigned.
  • Ancillaries: any additional services added to the booking.

Order pricing

  • Base Fare: the core fare amount.
  • Taxes & Charges: a breakdown of the taxes and fees.
  • Fare Rules: the fare conditions for the booking.
  • Special Services: any special service requests (SSRs) on the booking.
Order View showing passenger details and order pricing
Order View: passenger details and order pricing.
Order View showing the fare rules and special service requests
Order View: fare rules and special service requests.

Manage the order​

From the Order View, you can:

  • Manage Journey: change the flight segments.
  • Manage Passengers: update passenger details such as passport information or contact details.
  • Manage Seats: select or change seats for passengers on each journey segment.
  • Issue tickets: issue tickets for booked orders.
  • Cancel the order: cancel the booking if needed.
  • Manage Ancillaries: add or remove ancillary services such as meals, baggage or other extras.
  • Split PNR: split passengers from a booking into a separate PNR.
  • Print Itinerary: click the Print Icon at the top of the Order View to generate and print a copy of the passenger itinerary.