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Retrieve an Order

This guide explains how to find and view existing bookings (PNRs) within the NuFlights Travel Workbench.

Step 1: Open the Search Screen​

From the main dashboard, ensure you are on the Search Flights page.

Search Flights screen showing the Search PNR field and Retrieve Orders button

Search Flights screen showing the Search PNR field and Retrieve Orders button

Step 2: Access Retrieve Orders​

In the top section of the search form, click the Retrieve Orders button located next to the Search PNR field.

Clicking the Retrieve Orders button

Clicking the Retrieve Orders button

Step 3: Select or Search for a PNR​

The system will display a list of your agency's recent orders. You can see the status of each order (e.g., Ticketed, Booked, Cancelled).

Retrieve Orders page

Retrieve Orders page

  1. Browse the list to find the desired booking.
  2. Click on the Booking Ref (e.g., EK/HNFAXN) to view the full order details.

Alternatively, if you already know the PNR number, you can search for it directly by entering it in the Search PNR field using the format:

EK/XXXXXX

Where EK is the airline code and XXXXXX is the 6-character alphanumeric PNR number. This takes you directly to the Order View for that specific booking.

Search Flights screen with the Search PNR field highlighted

Search Flights screen with the Search PNR field highlighted

Step 4: View Order Details​

Once you open a booking, the Order View page displays comprehensive information about the booking, including:

Booking Summary​

  • NDC Order ID – The unique identifier for the order.
  • Segment – The flight segment(s) in the booking.
  • Ticketed Date – The date the ticket was issued.
  • Status – The current status of the booking (e.g., Booked, Ticketed).
  • Airline – The operating airline.
  • Booking Reference – The PNR locator code.
  • Booking Date – The date the booking was created.

Journey Segments​

  • Flight Number – The flight identifier.
  • Departure & Arrival Times – Scheduled times for each leg.
  • Terminals – Departure and arrival terminal information.
  • Baggage Allowances – The included baggage entitlements.

Order View showing booking summary and journey segments

Order View showing booking summary and journey segments

Passenger Information​

  • Passenger Details – Name and contact information.
  • Ticket Number – The issued e-ticket number.
  • Segment Status – Whether the segment is ticketed or flown.
  • Seat Assignments – Any seats that have been assigned.
  • Ancillaries – Any additional services added to the booking.

Order Pricing​

  • Base Fare – The core fare amount.
  • Taxes & Charges – A breakdown of applicable taxes and fees.
  • Fare Rules – The specific fare conditions for the booking.
  • Special Services – Any special service requests (SSRs) associated with the booking.

Order View showing passenger details and order pricing

Order View showing passenger details and order pricing

Order View showing fare rules and special service requests

Order View showing fare rules and special service requests

Step 5: Manage the Order​

From the Order View, you can perform several management actions:

  • Manage Journey – Make changes to the flight segments.

  • Manage Passengers – Update passenger details such as passport information or contact details.

  • Manage Seats – Select or change seat assignments for passengers on each journey segment.

  • Issue tickets – Issue tickets for booked orders.

  • Cancel the order – Cancel the booking if needed.

  • Manage Ancillaries – Add or remove ancillary services such as meals, baggage, or other extras.

  • Split PNR – Split passengers from a booking into a separate PNR.

  • Print Itinerary – Click on the Print Icon located at the top of the Order View to generate and print a copy of the passenger itinerary.