Ancillary Services

Travel agents can add ancillary services to a booking, such as excess baggage, meals, wheelchair assistance, and more. NuFlights supports both free and paid ancillaries depending on the airline's offering.

Prerequisites

Before adding ancillaries, you must retrieve the booking you wish to modify. Refer to the Retrieve an Order guide.

Step 1: Access Manage Ancillaries

From the Order View page:

1. Locate the Ancillaries section or button.
2. Click on Manage Ancillaries to open the service selection screen.

Accessing Manage Ancillaries

Step 2: Select Services

The system displays available services for the booking, organized by category (e.g., Meals, Baggage).

1. Select a Category: Click on a tile (e.g., "Meals") to view specific options.
2. Choose an Option: Select the specific item (e.g., "Vegetarian Meal").
3. Assign to Passenger/Segment:
   • Choose the passenger(s) who need the service.
   • Select the flight segment(s) the service applies to.
4. Add to Basket: Click Add to Basket to stage the changes.

Ancillary services catalog

Selecting a service

Step 3: Review and Payment

Once you have added all necessary services:

1. Review the Basket to verify the selected items and total cost.
2. If the service is free (e.g., some meal requests), the cost will be 0.00.
3. If the ancillary requires payment (e.g., Excess Baggage), proceed to the payment screen.

Payment for Ancillaries

For detailed instructions on processing payments and issuing EMDs for paid ancillaries, please refer to the Making payments & issuing tickets guide.

Reviewing the basket

Step 4: Verification

After successful addition (and payment, if applicable):

1. The Order View page will update to show the new services next to the relevant passenger/segment.

2. For paid services, an EMD (Electronic Miscellaneous Document) number will be generated and displayed.

3. The Amount paid for the Ancillary service will be displayed in the Order Summary section.

Order verification with EMD

Ancillary Price