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Edit passenger details

Use this to edit or update passenger details that were entered during booking, such as passport details, contact details and frequent flyer numbers. You'll make the changes with the Manage passengers option and then save.

Step 1: Open the order​

Find the PNR you want to change and open it on the Order View page. Not sure how? See Find a booking.

Step 2: Click Manage passengers​

  1. Find the Passengers section.
  2. Click the Manage passengers button at the top right of the section.
Passengers section of the Order View with the Manage passengers button at the top right
Click Manage passengers.

The Passenger details screen opens over the page. You make your changes here.

The Passenger details overlay screen with the passenger's editable fields
The Passenger details screen.

Step 3: Update passport and nationality​

Correct these fields directly in the form:

  • Passport Number
  • Nationality
  • Passport Expiry Date
Passenger details form with the passport number, nationality and passport expiry date fields
Update the passport and nationality details.

Step 4: Update contact details if needed​

If you need to correct the passenger's details or how they are contacted, update these fields:

  • Date of Birth: keeps age-related pricing and identification accurate.
  • Contact Number: the passenger's main phone number.
  • Email Address: where itineraries and updates are sent.

Step 5: Add a frequent flyer number if needed​

If the passenger has a loyalty account with the airline, add their frequent flyer number so they get credit for the trip.

  1. Find the Frequent Flyer Number field in the passenger's details.
  2. Enter the loyalty number.
Passenger details form with the Frequent Flyer Number field
Adding a frequent flyer number.

Depending on the airline, the number may be checked straight away when you enter it.

Frequent Flyer Number field showing a successful validation
The frequent flyer number was validated.

Step 6: Save your changes​

When you've made all the changes (passport, contact details or frequent flyer numbers), click the Save or Update button (typically at the bottom of the screen) to apply them to the PNR.

Passenger details screen with the button to save the updated details
Save the updated passenger details.

The passenger details are now updated in NuFlights and synchronized with the airline.