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Cancel a booked order

Use this to cancel a booked PNR (Passenger Name Record) that hasn't been ticketed yet. A booked PNR is a reservation made without payment or ticket issue.

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No refund and no charges. Because a booked PNR is not a confirmed ticket, there is no refund process and no cancellation charges apply. The booking is simply removed from the system.

Before you start, check that:

  • You have an existing order with the status Booked.
  • You are logged in to the Travel Workbench.

Step 1: Open the booked order​

  1. Go to the Retrieve Orders page.
  2. Search for the Booked order you want to cancel and open it.

Not sure how? See Find a booking.

Step 2: Click Cancel Order​

On the order details page, click Cancel Order (usually at the top of the page).

Order Details page with the Cancel Order button highlighted
The Cancel Order button on the Order Details page.

Step 3: Confirm the cancellation​

A confirmation dialog asks if you want to cancel all items in the order.

  1. Click Proceed.
  2. Confirm the cancellation in any prompt that follows.
Confirmation dialog asking whether to cancel all items in the order, with a Proceed button
Click Proceed to cancel the booking.

Step 4: Check the order status​

The cancellation is processed straight away and the Order Status changes to Cancelled. You can see the new status on the Order Details page.

Order Details page with the Order Status showing Cancelled
The Order Status now shows Cancelled.