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Split PNR

The Split PNR function allows you to separate one or more passengers from a multi-passenger booking into a new, independent PNR (Passenger Name Record).

Context​

You might need to split a PNR when:

  • One or more passengers want to travel separately.
  • Some passengers are cancelling their journey while others continue.
  • A booking made together needs to be managed separately for changes or ticketing.

Key Outcome:

  • The selected passengers move to a new Child PNR.
  • The remaining passengers stay in the original Master PNR.
  • Both PNRs will have distinct PNR numbers.

Prerequisites​

  • An existing Booked or Ticketed PNR with multiple passengers.
  • You are logged into the Travel Workbench.

Steps to Split a PNR​

1. Retrieve the Multi-Passenger PNR​

  1. Go to the Retrieve Orders page.
  2. Search for and open the Booked or Ticketed PNR that contains multiple passengers.

For detailed instructions on finding your order, refer to the Retrieve Order guide.

2. Access Manage Passengers​

  1. Scroll to the Passenger Details section.
  2. Click the Manage Passengers button.
  3. This redirects you to the Order Update page.

Manage Passengers button in the passenger details section

Manage Passengers button in the passenger details section

3. Select Passengers to Split​

  1. On the Order Update page, locate the list of passengers.
  2. Select the checkbox next to the passenger(s) you want to split (e.g., "Renault Trisa").
  3. Click the Split Order button.
info

The primary contact cannot be split from the booking. Only other passengers can be moved to a new PNR.

Checkbox selection for a passenger and the 'Split Order' button

Checkbox selection for a passenger and the 'Split Order' button

4. Confirm Separation​

  1. A confirmation message will appear, indicating that a new order will be created for the selected passengers.
  2. Click Continue to confirm.
  3. The system processes the split and displays an "Order changed successfully" message.

Confirmation dialog for splitting the order

Confirmation dialog for splitting the order

5. Verify the New PNRs​

After splitting:

  1. Click View Order.
  2. You will see the Master PNR with the remaining passengers.
  3. The split passenger(s) will be in a new Child PNR with a different reference number.

View showing the original order and potentially the link/nav to the new order

View showing the original order and potentially the link/nav to the new order