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Split a PNR

Use Split PNR to move one or more passengers from a multi-passenger booking into a new, separate PNR (Passenger Name Record). For example, when:

  • One or more passengers want to travel separately.
  • Some passengers are cancelling their journey while others continue.
  • A booking made together needs to be managed separately for changes or ticketing.

Before you start, check that:

  • You have a Booked or Ticketed PNR with multiple passengers.
  • You are logged in to the Travel Workbench.

Step 1: Open the PNR​

  1. Go to the Retrieve Orders page.
  2. Search for the Booked or Ticketed PNR with multiple passengers and open it.

Not sure how? See Find a booking.

Step 2: Click Manage Passengers​

  1. Scroll to the Passenger Details section.
  2. Click the Manage Passengers button. The Order Update page opens.
Passenger Details section with the Manage Passengers button highlighted
The Manage Passengers button in the Passenger Details section.

Step 3: Select the passengers and click Split Order​

  1. On the Order Update page, find the list of passengers.
  2. Tick the checkbox next to each passenger you want to split (for example, "Renault Trisa").
  3. Click the Split Order button.
Order Update page with one passenger's checkbox ticked and the Split Order button
Tick the passengers to split, then click Split Order.
info

You can't split the primary contact. The primary contact can't be split from the booking. Only other passengers can be moved to a new PNR.

Step 4: Click Continue​

  1. A confirmation message says a new order will be created for the selected passengers. Click Continue.
  2. The split is processed and an "Order changed successfully" message appears.
Confirmation dialog saying a new order will be created for the selected passengers, with a Continue button
Click Continue to split the order.

Step 5: Check the new PNRs​

Click View Order. After the split:

  • The remaining passengers stay in the original Master PNR.
  • The split passengers move to a new Child PNR with a different reference number.
  • Both PNRs have their own PNR numbers.
View Order page of the original order after the split
The original order after the split.