Skip to main content

Pay and issue tickets

Use this when an order is booked but not yet paid, or only partly paid. You'll take the payment and issue the e-tickets in 6 steps.

Before you start, check that:

  • The order status is Booked and the TTL (Ticketing Time Limit) hasn't passed.
  • If you'll pay by card or IATA EasyPay, your admin has set it up in Agency Admin.

Step 1: Open the order​

Find the booking by its PNR and open the Order View page. Not sure how? See Find a booking.

Step 2: Check that payment is due​

Look at the TTL (Ticketing Time Limit) in the order details. You must pay and issue before this time.

If payment is needed, you'll see a red message at the top of the page: "Your order requires payment to be completed. Please proceed to the payment section to finalize your booking."

Order View with a red message saying the order requires payment, and the TTL in the order details
The red message means the order still needs to be paid.

Step 3: Click Issue​

  1. Click the red Issue button at the top right of the order.
  2. If a Price Guarantee message pops up, click Proceed. The Payment page opens.
Order View with the red Issue button highlighted at the top right
The Issue button is next to Cancel Order.
Price Guarantee pop-up with a Proceed button
If this pop-up appears, click Proceed.

Step 4: Check the amounts​

The Payment page has two tabs:

  • Supplier Payment: what you pay the airline.
  • Customer Payment: what you collect from the traveler.
Payment page showing the Supplier Payment tab, the Pay with (FoP) dropdown and the order items to pay
The Payment page, open on the Supplier Payment tab.

Step 5: Choose how to pay​

On the Supplier Payment tab, in Pay with (FoP), pick one:

OptionWhen to use it
BSP/ARC CashYour usual cash settlement through BSP or ARC.
Stored CardAn agency card your admin has saved.
IATA EasyPayPay from your IATA EasyPay wallet.
Passenger CardThe traveler's own credit card.
MiscellaneousOnly for Local Inventory bookings (the provider is NuFlights).
The Pay with (FoP) dropdown open, listing the payment options
Pick the form of payment for the airline.

When you've picked, click Continue.

info

Don't see Card or EasyPay? Cards and IATA EasyPay must be set up in Agency Admin first. Ask your agency admin to add them: see Configure Cards & EasyPay.

Step 6: Issue the tickets​

  1. Check the Order Items to Pay and the amounts to be paid.
  2. Add a Customer Account Code if your back office needs one (optional). See TRAACS Credit Control & Customer Account Code below.
  3. Click Issue at the bottom of the page.
Customer Payment tab with the order items, the Customer Account Code field and the Issue button
Click Issue to take the payment and issue the tickets.

A success message appears and the tickets are issued. You can then view the ticketed order.

Pop-up confirming that the payment was successful
The payment and ticketing are complete.
warning

Issue button not working? If your agency uses Wave TRAACS, the customer may not have enough credit. They need to settle their balance with your finance team first. See Scenario 1: Wave TRAACS customers.

tip

Local Inventory tickets come from NuFlights. Tickets issued under the NF LOCAL INV carrier are generated by NuFlights, not an operating airline. The order shows the NuFlights NDC Order ID (for example NF_D4321F) next to the booking reference from the airline bulk purchase.

Service fees and discounts​

To add an agency fee or a discount to what the traveler pays:

  1. On the Customer Payment tab, find the Order Items to Pay table.
  2. Turn on the Service Fee / Discount switch.
  3. Enter the fee or discount amount. The Customer Payment total updates.
Order Items to Pay table with the Service Fee / Discount switch
Turn on the Service Fee / Discount switch.
Fields for entering a discount and an agency service fee
Enter a discount and an agency service fee.
tip

Want different fee labels or defaults? Your admin sets them up in Agency Admin. See Set up service fees.

TRAACS Credit Control & Customer Account Code​

The Customer Account Code field on the Payment page works differently depending on your agency's back office setup. There are three cases:

Customer Account Code field on the Customer Payment tab
The Customer Account Code field, used for back office tracking.
info

Set up Billing Profiles first. Billing Profiles must be configured in Agency Admin before you can use the Customer Account Code features below. See the Billing Profiles guide.

Scenario 1: Wave TRAACS customers​

If your agency is connected to Wave TRAACS, the Customer Account Code field is a searchable dropdown, not a free text box.

Pick the customer​

  1. On the Payment page, find the Customer Account Code field under Customer Payment.
  2. Start typing a customer code or name. Matching billing profiles appear in a dropdown.
  3. Select the right billing profile.
Customer Account Code field as a searchable dropdown
For TRAACS-connected agencies, Customer Account Code is a searchable dropdown.
Search results listing customer name, code and available credit
Search results show the customer name, code and available credit.

Real-time credit check​

When you select a billing profile, NuFlights checks the customer's credit in your Wave TRAACS system straight away. There are two possible results.

Sufficient balance. The check passes and a green message says: "Sufficient Balance and Valid Credit Days: You can proceed with the payment." The Issue button stays active.

Green message confirming sufficient balance and valid credit days
Credit check passed: sufficient balance.

Insufficient credit. The check fails and a red message says: "Credit Days Exceeded: An outstanding balance of [amount] exists on this account. Please reach out to your TRAACS ADMIN for assistance." A pop-up also shows the exact shortfall. You can't issue the ticket until the customer's credit is sorted out in TRAACS.

Red message saying credit days are exceeded and an outstanding balance exists
Credit check failed: outstanding balance.
Pop-up showing the available balance and the payable amount
The pop-up shows the available balance and the amount to pay.
warning

A failed credit check blocks issuing. The customer must first settle their outstanding balance with your agency's finance team. Once their credit is updated in TRAACS, try issuing again.

Cash customers: no credit check​

If you select a Cash Customer profile (for walk-in or general customers), there is no credit check. You can issue the ticket straight away.

Cash Customer profile selected, with no credit block
Cash Customer selected: no credit check, so you can issue directly.

Customer missing? Sync from TRAACS​

If a billing profile is missing from the search results (for example, the customer was just added in TRAACS), you can sync profiles from the Payment page without going to Agency Admin:

  1. Click the Sync from TRAACS icon (↻) next to the Customer Account Code field.
  2. Wait for the sync to finish.
  3. Search for the customer code again. The new profile now appears.
Sync from TRAACS icon next to the Customer Account Code field
The Sync from TRAACS button on the Payment page.

Scenario 2: NuTRAACS & AIR File Export customers​

If your agency uses NuTRAACS or AIR File Export, the Customer Account Code field is also a searchable dropdown linked to your Billing Profiles. But there is no real-time credit check: the credit balance isn't checked against NuTRAACS.

Pick the customer​

  1. Search for a customer code or name in the dropdown.
  2. Select the billing profile. A green message says: "Customer profile selected: You can proceed with the payment."
  3. Click Issue.

Customer missing? Add a profile from the Payment page​

If you can't find the billing profile, add it from the Payment page:

  1. Click Add next to the search field.
  2. Enter the customer details: Profile Type, Customer Code, Customer Name and Currency.
  3. Save the profile. You can use it straight away, and it also shows in Billing Profiles in Agency Admin.
Form for adding a new billing profile from the Payment page
Add a new billing profile directly from the Payment page.
info

Adding lots of customers? NuTRAACS and AIR File Export agencies can also import billing profiles in bulk from a CSV file in Billing Profiles in Agency Admin.

Scenario 3: Back office disabled​

If your agency has no back office connector (no TRAACS, NuTRAACS or AIR File Export), the Customer Account Code field stays a free text box, exactly as before.

  • You can type any value or leave it blank.
  • There is no credit check or profile check.
  • The code is saved for reporting only.
Customer Account Code as a plain free text field
Without a back office, Customer Account Code is a free text field.
tip

Nothing changes for agencies without a back office connector. The Customer Account Code field works exactly as it did before.