Make Payments for an Airline Order

This guide explains how to complete payments for an unpaid or partially paid airline order using the Travel Workbench.

1. Retrieve the Order

Begin by locating the booking you wish to pay for.

To find the booking, follow the instructions in the Retrieve an Order tutorial to locate your passenger's existing PNR and open the Order View page. Once you have the Order View open, proceed to the next step.

2. Verify Payment Status & Prerequisites

Before proceeding, check the Ticketing Time Limit in the order details. This indicates the deadline by which payment and ticketing must be completed.

If a payment is required, you will see a red warning banner at the top of the Order View:

warning

• "Your order requires payment to be completed. Please proceed to the payment section to finalize your booking."

Order View with Payment Warning Banner

3. Initiate Payment

1. Locate the Issue button near the Order Group section.
2. Click Issue.
3. A popup may appear regarding Price Guarantee. Click Proceed to enter the Payment Page.

Click on Issue button

Reprice Price Check Popup

4. The Payment Page

The Payment Page displays the amount details.

• Supplier Payment: Amount to be paid to the airline.
• Customer Payment: Total amount collected from the traveler.

Payment Page

5. Select Payment Method

In the Supplier Payment section, select your Form of Payment (FOP):

• BSP/ARC Cash
• Stored Card
• IATA EasyPay
• Passenger Card
• Miscellaneous (For Local Inventory bookings, select Miscellaneous as the provider is NuFlights)

Select Payment Method

info

To use Credit Cards or IATA EasyPay, they must first be configured in the Agency Admin application. Go to Agency Admin Configuration.

6. Review and Confirm

1. Review the Order Items to Pay breakdown.
2. Ensure the Amounts to be Paid are correct.
3. Click the Issue button at the bottom of the page.

Click "Issue" to finalize payment and ticketing

For back-office tracking purposes, you can optionally enter a Customer Account Code in the designated field before clicking Issue.

Customer Code for Backoffice

A success message will appear upon completion. You can then view the ticketed order.

Payment Success Confirmation

Local Inventory Ticketing

Tickets issued under the NF LOCAL INV carrier are generated by NuFlights rather than an operating airline. The order will show the NuFlights NDC Order ID (e.g., NF_D4321F) alongside the booking reference provided by the airline bulk purchase.

---

Additional Guidance

Service Fees and Discounts

To add an agency fee or discount:

1. Locate the Order Items to Pay table.
2. Toggle the Service Fee / Discount switch.

Toggle the Service Fee / Discount switch

3. Enter the fee or discount amount. The Customer Payment total will update accordingly.

Entering a Discount and Agency Service Fee

tip

To configure the available service fees labels and defaults, refer to the Customer Payment Guide.