Skip to main content

Configuring Service Fees and Discounts

Configure service fees and discounts that agents can apply during the booking process. This section allows you to customize how these charges are labeled and calculated on invoices.

Overview​

The Customer Payment section controls the additional charges or deductions applicable to a customer's order. You can define multiple service fees or discounts and customize their display names for the booking team.

Key Features:

  • Service Fees: Add administrative or service charges.
  • Discounts: Configure corporate or promotional discounts.
  • Custom Labels: Rename fields (e.g., "Service Charge", "Admin Fee") to match your terminology.
  • Invoice Impact: These settings directly determine the final payable amount calculated during ticket issuance.

Configuration Steps​

  1. Navigate to Agency Admin > Customer Payment.
  2. You will see a list of configured payment fields with the following columns:
    • Serial Number: The order of configuration.
    • Name: The internal type of charge (e.g., Customer Service Fee 01, Customer Discount 01).
    • Field Name: The custom label visible to agents on the booking screen and customers on the invoice.

Adding or Editing a Field​

To customize a service fee or discount:

  1. Click the Edit icon (pencil) on a row.

  2. Record Type: Select whether this is a Fee or a Discount from the dropdown.

  3. Display Name: Enter the text you want agents to see (e.g., "Corporate Discount").

  4. Actions:

    • Save: Confirm the changes for that row.
    • Cancel: Discard changes.
    • Delete: Remove the configuration if it's no longer needed.

  5. Once all rows are configured, click the main Save button at the top of the page to apply all changes.

Customer Payment Configuration

Customer Payment Configuration

Impact on Booking Flow​

tip

See the Pay and Issue Tickets Guide to learn how to apply these fees during ticket issuance.

When a travel consultant issues a ticket:

  1. The configured fields (e.g., "Admin Fee") appear on the payment screen.
  2. The consultant enters the value for the fee or discount.
  3. The system automatically updates the Final Payable Amount.
  4. The specific label (e.g., "Admin Fee") is printed on the customer's invoice.